icarusparts | FAQs
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Frequently Asked Questions

How does icarusparts work?

The first step is to enter your registration number and select the parts you need. Once you have chosen the parts you want, enter your postcode to find one of our approved garages that will fit the parts for you. Select a garage and book an appointment for the fitting to take place on a day that suits you. Finally, all you then have to do is pay for the parts and labour via our secure online checkout – simple!

How do I know your parts are good quality?

All the parts we supply are from official aftermarket brands. We do not supply second hand/used parts, and all our parts are brand new and protected by warranty.

What happens if something goes wrong?

Please send us a message via our contact form or call our customer service team on 0121 573 0078 – we’ll be more than happy to help.

I haven’t had an email confirmation through

Please either call our customer service team on 0121 573 0078 or email support@icarusparts.com (and please check your junk mail just in case).

How does the part get to the garage?

We manage the delivery of your part to the garage. Once you have placed your order, we will dispatch the part to your chosen garage. We guarantee the part will always be there before your appointment.

Can I fit the part myself?

Of course you can, but we recommend you have the parts fitted by one of our approved garages – the warranty on the part will only be valid if an icarusparts partner garage has fitted it.

What’s your returns policy?

If you wish to return a part you have bought, please call our customer service 0121 573 0078 or email support@icarusparts.com quoting your order details.

How do I know I can I trust your garages?

Before we accept any garages onto our platform, we look at their accreditation and what levels of insurance they have in place. In addition, our garages are reviewed by real customers, giving you confidence in their quality levels.

Have a question that’s not answered here?

Our friendly and knowledgeable team are on hand to help you out